ITS (Internal Ticket System) ============================ **ITS** is a comprehensive support ticket management system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. Summary ------- ITS is a customer support ticket system that centralizes customer inquiries from multiple channels (web, email, phone) into a unified web-based interface. Key highlights: * **Multi-Channel Support**: Accept tickets via website forms, email, and phone * **Simple & Lightweight**: Easy to install and use, no complex setup required * **Web-Based Interface**: Accessible from anywhere with a web browser * **Multi-User System**: Support teams can collaborate on ticket resolution * **Reliable & Stable**: Designed for production environments * **SDM Integration**: Integrated with Service Delivery Management system * **Slack Notifications**: Real-time notifications via Slack * **API Support**: RESTful API for integration with external systems Perfect for organizations seeking a comprehensive solution for managing customer support tickets with advanced features and integrations. How ITS works for you --------------------- 1. Users create tickets via your website, email, or phone 1. Incoming tickets are saved and assigned to agents or teams 1. Agents help your users resolve their issues 1. System automatically tracks ticket status and sends notifications ITS provides a robust, feature-rich alternative to complex customer support systems; simple, lightweight, reliable, web-based and easy to setup and use. Requirements ------------ * HTTP server running Microsoft® IIS or Apache * PHP version 8.1 - 8.2 (8.2 recommended) * mysqli extension for PHP * MySQL database version 5.5 (or greater) ### Recommendations * fileinfo, gd, gettext, imap, intl, json, mbstring, Zend OPcache, phar, xml, xml-dom, and zip extensions for PHP * APCu module enabled and configured for PHP Deployment ---------- ITS supports modern installation methods. The easiest way to install the software and track updates is to clone the repository. Create a folder on your web server (using whatever method makes sense for you) and cd into it. Then clone the repository (the folder must be empty!): git clone https://github.com/ITS And deploy the code into somewhere in your server's www root folder, for instance: cd ITS php manage.php deploy --setup /var/www/htdocs/ITS/ Then you can configure your server if necessary to serve that folder, and visit the page and install ITS as usual. Go ahead and even delete setup/ folder out of the deployment location when you're finished. Then, later, you can fetch updates and deploy them (from the folder where you cloned the git repo into): git pull php manage.php deploy -v /var/www/htdocs/ITS/ Installation Steps ------------------ 1. Clone the repository to your web server 2. Run the deployment command with setup flag 3. Access the web interface and complete the installation wizard 4. Configure database connection and admin account 5. Set up email settings for ticket notifications 6. Configure integrations (Slack, SDM, etc.) as needed 7. Remove the setup/ folder after successful installation For detailed API documentation, please refer to the API documentation files in the project repository.